Job Description

Job Description

We are a high-performance strength training and wellness-focused company with four growing studio locations (2 in Florida and 2 in New York). Our model blends clinical excellence, data-driven training, and a premium client experience.

We are seeking a General Manager of Operations to oversee day-to-day operations across all studios, align teams to standards, and support scalable, sustainable growth.

This role is ideal for a strategic operator who thrives in fast-paced, people-driven environments and understands how to balance systems, culture, and client experience.

Key Responsibilities - Multi-Location Operations

• Oversee daily operations across all four studios, ensuring consistency in service delivery, standards, and brand experience
• Develop, implement, and refine operational systems, SOPs, and workflows
• Monitor KPIs including utilization, revenue per visit, retention, scheduling efficiency, and staffing coverage

Team Leadership & Performance

• Lead, coach, and manage studio managers, administrative staff, and support teams
• Support hiring, onboarding, training, and performance management across locations
• Foster a culture of accountability, professionalism, and continuous improvement

Client Experience & Retention

• Ensure a best-in-class client experience from first contact through long-term care or membership
• Address escalations, feedback, and operational issues impacting client satisfaction
• Partner with clinical and training leadership to maintain high service quality

Financial & Business Management

• Collaborate with ownership on budgeting, forecasting, and financial performance
• Optimize staffing models, scheduling, and operational costs
• Support growth initiatives including new services, memberships, and studio expansion

Systems, Technology & Compliance

• Oversee scheduling platforms, CRM, EMR, billing workflows, and operational technology
• Ensure operational compliance with healthcare, privacy, and employment standards
• Improve reporting and data visibility for leadership decision-making

Qualifications

• 5+ years of operations or general management experience, preferably in:
• Fitness, wellness, physical therapy, healthcare, or boutique multi-location businesses
• Proven experience managing teams across multiple locations
• Strong operational, organizational, and problem-solving skills
• Comfortable working with data, KPIs, and financial metrics
• Exceptional communication and leadership abilities
• Experience scaling systems and processes in a growing organization
• Background in physical therapy, sports performance, or healthcare operations
• Experience with membership-based or hybrid cash/insurance models
• Familiarity with EMRs, scheduling software, or clinic management systems

What We Offer

• Leadership role in a growing, respected wellness and performance company
• Opportunity to shape systems, culture, and long-term growth
• Competitive compensation with performance-based incentives

Why Join Us

This is not a desk-bound operations role. You’ll be hands-on, influential, and trusted to help build a scalable operation while protecting the premium experience that defines our brand. If you are driven by excellence, structure, and people leadership—and want to be part of something growing and meaningful—we’d love to meet you.

We look forward to hearing from you!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Paid training

Work Location: In person

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