Job Description
Job Description
Volunteer Seasonal
Position Title: Event Volunteer: Stoke Patrol Team
Business Unit: Events
Position Reports to: Events & Partnerships Manager, Events Specialist, Events Coordinator
Location: Crystal Mountain, WA
This is an unpaid volunteer position with a minimum requirement of 60 hours to be completed before Memorial Day. JOB SUMMARY Event Volunteers for the Stoke Patrol Team will assist in the execution and logistical needs of events that uphold the Crystal brand and values. This role plays an important part in bringing Crystal Mountain's brand to life by embodying its personality and identity-authentic, confident, inclusive, playful, adventurous, skilled, human, and honest-at our live guest-facing events.
JOB QUALIFICATIONS: Highly detail-oriented and able to multi-task
Handle guest questions and set expectations
Professional communication skills are mandatory
The position requires a mature, dependable, flexible, team-oriented person who is able to stay calm under pressure
Must be available for varied shifts and days of the week, including mid-week
Ability to ski or ride is preferred
JOB DUTIES AND RESPONSIBILITIES: Participate in the production of one (1) summer event at Crystal Mountain (June - September)
Participate in the production of events and/or activations at Crystal Mountain for a minimum of 60 hours per winter season throughout the 25/26 winter season (November - May)
Mandatory availability:
November 8, 2025 (season kick-off event)
All weekends in April
Assist with all phases of event execution, including but not limited to:
Event set-up and breakdown (tables, tents, signage, décor, activity stations, etc.)
Supporting vendor load-in and load-out logistics
Coordinating with event leads to maintain a safe and efficient event site
Engage with guests throughout the event by creating a welcoming, lively, and positive environment, which may include:
Greeting and assisting guests with directions and information
Encouraging participation in activities, socializing with attendees, and fostering community connections
Supporting guest-facing experiences such as dancing, games, and interactive programming to elevate event energy
Tag @crystalmountain (and #crystalmountain) on all posts + stories; Location tag Crystal Mountain Resort on posts and stories
PERFORMANCE CRITERIA: Respond to guest inquiries in a professional and timely manner, and manage guest expectations
General understanding of resort operation hours, venues, services and events, or where to direct guests for more information for guest services purposes
Willingness to learn and share feedback and other information with team and management
Uphold company and departmental policy at all times; demonstrate support for company mission and values
Willingness and ability to be part of and contribute to a successful team
Work under stressful conditions without creating tension among fellow employees, vendors, and supervisors
Communicate in a pleasant and efficient manner
Present company policy diplomatically
Utilize good verbal communication skills and phone etiquette
Willing to accept new and varied responsibilities
PHYSICAL DEMANDS AND WORKING CONDITIONS This position may be required to work evenings, weekends, and holidays.
Office Environment:
Able to lift, carry, or otherwise move and position a minimum of 50 pounds per shift
Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis
Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
OTHER DUTIES AS ASSIGNED This position description is an overview of the scope of responsibilities for the role described above. With the evolution of Crystal Mountain, the responsibilities of this position may change, as may the dates associated with many of the tasks.
Crystal Mountain is an Equal Opportunity Employer.
Job Tags
Summer work, Seasonal work, Work at office, Flexible hours, Shift work, Weekend work, Afternoon shift,